Terms of sale

1. Introduction

These general terms and conditions of sale (Terms of Sale) apply to sales concluded on the website https://passion-parfum.com, published by PASSION PARFUMS PROJECT, a SARL registered under SIRET number 103 593 299 00011, EU VAT number FR57103593299, whose registered office is located at 26 rue de la Grande Brière, 78180 Montigny-le-Bretonneux, France (hereinafter "Passion Parfum").

Passion Parfum sells perfume and cosmetic products to consumers. Placing an order implies acceptance of these Terms of Sale.

2. Orders

You can order with a customer account or as a guest. You select the products, enter your shipping and billing information, then pay for the order using one of the payment methods offered.

Once payment has been approved, a confirmation summarising the products, the shipping address and the total amount is sent to you by email. The sales contract is concluded when this confirmation is sent.

A confirmed order cannot be modified or cancelled online. If you have made a mistake, contact customer service promptly: as long as the order has not been shipped, a solution can generally be found. The conditions specific to pre-orders are set out in our cancellation policy.

3. Prices and payment

Prices are shown in euros, including all taxes. Shipping costs are not included in the price of the products: they are displayed before the order is confirmed.

Accepted payment methods: bank card (Visa, Mastercard…) and PayPal. PayPal may offer deferred payment or payment in instalments, according to its own terms.

Payment is required at the time of ordering. No order is shipped before full payment has been received.

4. Delivery

Passion Parfum delivers to 47 countries, as standard with UPS; the list is given in our shipping policy and shown at checkout. Orders are prepared within 1 to 2 business days after payment is confirmed. The indicative delivery times after dispatch are as follows:

  • France: 1 to 3 business days
  • European Union: 2 to 5 business days
  • United Kingdom and Switzerland: 3 to 6 business days
  • Other countries served: 4 to 10 business days (United States: 4 to 7 business days)

Shipping costs depend on the destination; they are detailed in our shipping policy and displayed before the order is confirmed.

For destinations outside the European Union, import duties or taxes may apply according to the regulations of the destination country. A parcel refused or not collected because these charges have not been paid remains the responsibility of the customer, under the conditions set out in our shipping policy.

In the event of a delay, the customer is invited to contact customer service, which will seek an amicable solution. If the carrier declares the parcel lost, Passion Parfum will, at the customer's choice, ship the order again or refund it, whatever the destination. In accordance with the French Consumer Code, if delivery does not take place within the announced time, the customer may, after having requested Passion Parfum to deliver within a reasonable additional period, terminate the contract and obtain a refund of the sums paid.

5. Right of withdrawal

The customer has 14 days from receipt of the order to exercise the right of withdrawal, without having to give any reason or pay any penalty.

In accordance with Article L221-28 of the French Consumer Code, this right cannot be exercised for products unsealed after delivery which cannot be returned for reasons of hygiene or health protection. Only unopened, unused products in their intact original packaging can therefore be returned.

The customer exercises this right by writing to staff@passion-parfum.com. Return costs are payable by the customer. The product must be returned complete and properly packed, to the address indicated by Passion Parfum.

After the products have been received and checked, the refund is made within a maximum of 14 days, including the initial shipping costs up to the standard rate, to the payment method used for the order.

The practical arrangements are set out in our refund policy.

6. Guarantees

All products are covered by the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), for 2 years from receipt.

If a product is defective, damaged or does not match the order, the customer informs Passion Parfum at staff@passion-parfum.com, describing the problem. Depending on the case, Passion Parfum offers a replacement or a refund and covers the return costs.

Passion Parfum cannot be held liable in the event of misuse of the product by the customer.

7. Personal data

Passion Parfum collects the data needed to process orders (name, postal address, email address, phone number, payment information). This data is used to prepare, ship and track orders and, with your consent, to send you our news. It is shared only with the service providers needed to fulfil the order (carrier, payment providers).

In accordance with the GDPR, you have the right to access, rectify, erase, object, restrict and port your data, which you can exercise by email at staff@passion-parfum.com. Details are given in our privacy policy.

8. Force majeure

Passion Parfum cannot be held liable for failure to perform its obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code (natural disaster, fire, strike, war, pandemic, etc.). Performance is then suspended for the duration of the event. If it lasts more than 30 days, either party may cancel the order concerned; any sums already paid are then refunded.

9. Governing law and disputes

These Terms of Sale are governed by French law. In the event of a dispute, the parties will first seek an amicable solution. The customer may also use a consumer mediator free of charge, in accordance with Articles L611-1 et seq. of the French Consumer Code. Failing agreement, the dispute will be brought before the competent French courts.

10. Customer service

  • Email: staff@passion-parfum.com
  • Phone: +33 6 66 10 83 30
  • Post: PASSION PARFUMS PROJECT, 26 rue de la Grande Brière, 78180 Montigny-le-Bretonneux, France