Cancellation policy

Some items in our store may be offered as a subscription, a pre-order or a try-before-you-buy purchase. This cancellation policy explains how to change or cancel that type of purchase.
Subscriptions
By taking out a subscription, you will receive repeat deliveries. These are based on the duration and frequency of the subscription you selected.
Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may renew automatically at the end of their term. If you do not wish to renew a subscription, you can cancel it.
If you wish to cancel or change your subscription, you can do so at any time. Your order confirmation emails contain links to your order. You can manage your subscription from there.
See our return policy for more details on returns and refunds.
Pre-orders
When you buy a pre-order, you are buying a product that is out of stock or that will be available soon. We may take no payment or a partial deposit at the time of the order, save your payment method, and then take the full or remaining payment at a later date.
You can cancel a partially paid pre-order that has not yet been processed. If the order has been processed, you cannot cancel it, but you can request a full or partial refund. See our return policy for more details on returns and refunds.
Try before you buy
When you order an item to try before you buy it, we authorise your payment method before fulfilling the order. You have a set period of time to decide whether you want to keep the item. Once that period has elapsed, if you have not returned the item, we will charge your payment method for the full amount.