Shipping policy

1. Delivery areas

We deliver to 47 countries, as standard with UPS: the 27 European Union countries, the United Kingdom, Switzerland, Norway, Turkey, the United States, Canada, Mexico, Colombia, Ecuador, Peru, Venezuela, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, the United Arab Emirates, Israel and Qatar. For any other destination, please contact us before placing your order.

2. Order processing

Orders are prepared within 1 to 2 business days (excluding weekends and public holidays) after payment is confirmed.

A pre-order perfume is shipped from the date shown on its product page. If your order contains both in-stock items and pre-order items, it is shipped in a single dispatch, on the pre-order date, unless otherwise agreed with us.

3. Delivery times

After dispatch, please generally allow:

  • France: 1 to 3 business days
  • European Union: 2 to 5 business days
  • United Kingdom and Switzerland: 3 to 6 business days
  • Other countries served: 4 to 10 business days (United States: 4 to 7 business days)

These times are indicative. They may be longer during busy periods or because of customs formalities outside the European Union.

4. Shipping costs

  • France: 10 € incl. VAT, free on orders of 60 € or more
  • European Union: 15 € incl. VAT, free on orders of 120 € or more
  • United Kingdom and Switzerland: 18 €, free on orders of 160 € or more
  • Other countries served: 35 €, free on orders of 300 € or more

The exact amount is displayed at checkout, before the order is confirmed.

5. Customs duties

Deliveries within the European Union are not subject to any customs charges. For other destinations, import duties or taxes may apply according to the regulations of the destination country. If you have any questions before ordering, please write to us.

If a parcel is refused or not collected because the import charges have not been paid, it is returned to us or destroyed by customs. The initial shipping costs, the return costs and any customs charges then remain payable by the customer and are deducted from the refund.

6. Order tracking

As soon as your order ships, you receive an email with a tracking number and link. You can track your parcel on our website or on the UPS website.

7. Delayed or lost parcel

In the event of a delay, please first check the tracking and wait a few days. If the parcel still does not arrive, write to us at staff@passion-parfum.com with your order number.

If the carrier declares the parcel lost, we will, according to your preference, ship the order again or refund it, whatever the destination.

8. Receipt and damaged parcel

Check the condition of the parcel in the presence of the delivery driver. In the event of damage or a missing item, refuse the parcel or record specific reservations with the carrier, then contact us within 3 days at staff@passion-parfum.com, with photos. We will then offer you a replacement or a refund.

9. Delivery address

Please check your address at checkout. If an incorrect or incomplete address causes the parcel to be returned, the reshipping costs are payable by the customer.

10. Contact

For any question about delivery: staff@passion-parfum.com or +33 6 66 10 83 30.