Refund policy

1. 14-day right of withdrawal

You have 14 days from receipt of your order to return it to us, without having to give any reason.

For reasons of hygiene and safety, this right applies only to unopened, unused products in their intact original packaging (including cellophane or seal). An opened perfume or sample cannot be taken back, unless it is defective.

2. How to make a return

Write to us at staff@passion-parfum.com, stating your order number and the items concerned. We will send you the return instructions. Please do not send back a parcel without notifying us first: we would not be able to identify it.

Return address: PASSION PARFUMS PROJECT, 26 rue de la Grande Brière, 78180 Montigny-le-Bretonneux, France.

The product must be returned complete, with proof of purchase, and packed so that it is not damaged during transport.

3. Return costs

Return costs are payable by you, unless the product is defective, damaged or does not match your order: in that case, we cover them and tell you how to proceed.

4. Non-returnable items

Opened or used products, whether bottles or samples, cannot be returned.

5. Refund

As soon as we have received and checked your return, we confirm its acceptance. The refund is made within a maximum of 14 days, to the payment method used for the order. It includes the initial shipping costs, up to the standard shipping rate.

Your bank may take a few more days to show the refund. If you do not see it 15 business days after your return has been accepted, please write to us.

6. Defective, damaged or incorrect product

Inspect your order as soon as you receive it. If an item is defective, damaged or does not match your order, contact us promptly at staff@passion-parfum.com, with photos. We will offer you a replacement or a refund. All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects for 2 years.

7. Exchanges

To exchange an item, return it following the procedure above and then, once the return has been accepted, place a new order for the product you want.

8. Delivery

Delivery areas, times and costs, as well as the steps to follow in the event of a delay, loss or damaged parcel, are set out in our shipping policy.