Refund policy

Shipping

1. Delivery Zones

We currently deliver to the following countries: France and the European Union. If you live in another region or country, please contact us to confirm the feasibility of delivery to your address.

2. Delivery Methods

We offer several delivery methods to suit your needs:

  • Standard delivery: 2 to 5 business days.
  • Express delivery: 1 to 2 business days.
  • Pickup point: Available in certain countries/regions. 3 to 5 business days.

Available options and timeframes may vary depending on your delivery address and the chosen carrier.

3. Shipping Fees

Shipping fees vary according to the selected delivery method, the weight, and the destination of the order. Exact fees will be shown at checkout before payment.

Approximate shipping fees:

  • Standard delivery: from €8 incl. VAT
  • Express delivery: from €12 incl. VAT
  • Pickup point: from €4.50 incl. VAT

4. Processing Times

Orders are generally processed within 1 to 2 business days after payment is received. Once shipped, you will receive a confirmation email with a tracking number to follow your order’s progress.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a link to track your parcel. You can check the status of your delivery at any time via our website or directly on the carrier’s website.

6. Delivery Issues

If you do not receive your order within the estimated timeframe, or if you have any questions about delivery, please contact us at: contact@passion-parfum.com or by phone at +33 6 66 10 83 30.

7. Late Delivery or Lost Parcel

In case of a delivery delay, please wait a few additional days and check the tracking status before contacting us. If your parcel is declared lost by the carrier, we will arrange a reshipment or a refund according to your preference.

8. Receiving the Parcel

Upon receiving your order, we recommend checking the condition of the parcel in the presence of the courier. If you notice any damage or missing items, please refuse the parcel or make precise reservations on the delivery slip.

9. Return Policy

If you are not satisfied with your order, you may return your products within 14 days of receiving your parcel. Please refer to our Terms and Conditions for more information.